Difference Between SAP User and SAP Consultant

When it comes to job positions related to SAP, a lot of people seem to have some mixed-up ideas. It is extremely important for people who are interested in learning about SAP, or want to pursue a career in ERP, to first understand these basic differences. So, we will try to clarify below some of the main roles and responsibilities of a SAP consultant compared to those of an end-user.  

SAP consultants
To put it simply, consultants build the system. They are responsible for implementing, configuring and supporting SAP modules along with ensuring customer satisfaction. Consultants analyze the existing business processes and requirements of a client, recommend and develop solutions to best meet the client's needs. Consultants are also expected to provide detailed knowledge of the industry they are dealing with to ensure best-practice. Moreover, they are responsible for customizing, modifying, or updating the already installed SAP system. Finally, SAP consultants need to constantly develop their skills, update their knowledge, take courses and gain certifications to keep in pace with the rapid changes in their field.

SAP end-users
As Ramona Winkler, a user-experience researcher in SAP, puts it: "An end user is the person for whom an application has been designed and developed. In the context of enterprise software, the end user is thus the person who performs business tasks using functions of this application for which this application has been created." (Winkler, 2014). The end-user, therefore, uses the system to add or collect business relevant data. End users benefit from the system by performing their business tasks on it.

To sum it up, consultants are like the engineers who design, build and test a car. End-users are the ones who drive it and benefit from it. End-users are not required to have as much technical knowledge as consultants; yet, they must be trained and must have enough computer skills and knowledge to allow them to efficiently use the system.


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